Contract | Wonderland Works Co.

Client Contract & Policies

We are honored that you chose The Wonderland Works Company LLC for your event! To ensure that your event is a success, please look over the information below and attest to your agreement before submitting your final booking request. Once your booking is finalized both parties are bound by the terms of this contract. If you have any questions please contact us at contact@wonderlandworkscompany.com

MATTERS OF MONEY

Deposit: A deposit is required to finalize your booking. Full payment must be remitted prior to the event occurring. We will accept automatic transfer or check. An event will not be allowed to begin without payment unless the entity has confirmed with us in writing an alternative timeline.

Payment: Our booking software processes payments securely through Square. If you are a corporate entity that requires an invoice pdf, please let us know. Some large entities are eligible for check payments, please follow up in writing with us if this is required. The “VAT” section on the software is processing and service fees for electronic payments.

Cancellation: We will always try to reschedule your event, if at all possible, if requested up to two weeks prior to your event for any cancellation reason not covered under our “force majeure” policy described below. We will do this as a courtesy for no additional fee pending our availability. We reserve the right to collect a 30% rebooking fee if an event is rescheduled more than once. Our cancellation policy is as follows;

Up to two weeks before event - 30% of total booking sum
Two to one week before event - 40% of total booking sum
One week to 72 hours prior to event - 50% of total booking sum
72 to 48 hours prior to event - 75% of total booking sum
48 hours or less prior to event - 100% of total booking sum

Force Majeure: If an event must be canceled for any reason under this clause there will be no payment expected and we will gladly try to reschedule your event pending availability.

An Act of The Universe - i.e. an uncontrollable event, such as weather occurrences that make travel and/or the location unsafe for the event and/or performer (please note; we do not consider passing rain showers to apply to this clause. Please contact us if there is concern over this as we approach your event date), acts of terrorism, civil unrest, acts of war, medical epidemics, pandemics, and natural disasters. The incident must be unforeseeable, external to the parties of the contract, and unavoidable, and serious enough that it renders it impossible for either party to perform its contractual obligations. Acts of The Universe do not absolve people from a duty to exercise reasonable care.

Gratuity: The package price does not include gratuity for the Performer. Please ensure a child never sees the exchange of money. Performers may accept cash tips if they are discreetly presented.You may also send tips to @WonderlandWorksCo on Venmo with a designation of what character they are for.

Special Requests: We do our very best to make all special requests you can imagine a reality, however some may require specialized skills or extra supplies that will require a surcharge to be added to your final invoice.

THE EVENT

Safety Attendants: Your quote for your event includes the performer(s) and a safety attendant. A safety attendant is a member of our team that is present at events to facilitate the safety and care of the performer(s), guest interaction quality, time management, customer service needs and anything else that may arise that could pull a performer out of character. They are also on hand for the immediate safety of staff and pay attention to their surroundings and the crowd so that the performer can focus on the people they are interacting with. The safety attendant is your point of contact when on location for your event.

Adults at Event: We ask that there be at least one employee of the venue or hiring company in attendance and on location at all times. The performer is responsible for the flow of the event and activities. The Client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate.

Additional Children: Each package and contract agreement has a recommended limit for the number of children in attendance. This allows for quality interaction and a stress-free performance from our characters. Client agrees that the number of children stated on the Booking Form is truthful as this allows The Wonderland Works Company LLC to plan an event itinerary that will keep all children engaged and entertained for the entire booked time. If the number of children exceeds the disclosed number provided by the Client, the performer has permission to alter the itinerary of activities as she or he sees fit in order to complete the event within the agreed upon time. Such alterations may cause additional fees incurred.

Time Commitment: Client understands that a timely departure is necessary in order for the performer to safely commute to his or her next event. The performer will not stay past the contracted time. In the unlikely event that the performer arrives late to the event, they will stay late at the end to make up for the missed time.

Activities: All activity options will be discussed and decided upon prior to the event. They must be finalized at least a week before the event occurs. The Wonderland Works Company LLC purposefully over schedules your event so that the Performer never runs out of activities to play with the children. The Client is asked to prioritize activity requests and understands that the Performer will do as many activities as time allows. We ask that you also understand our performer will use their best judgment on when it is appropriate to go to the next activity. Sometimes children have their own agendas when a princess or hero arrives and we work diligently to make sure that ultimately it is they that have the most memorable experience possible.

Changes to Event Start Time: Any changes to event start time are at the discretion of the business owner and are based on availability. Any changes must be made no later than a week before the event date and are pending staff availability.

Changes to Event Length: Any changes to event length must be made no later than one week before the event and are at the discretion of the business owner. Additional fees will be added to the final payment for elongated time commitments and are pending staff availability.

MATTERS OF BUSINESS

Animals at venue: Though many of our characters love animals and even have animal sidekicks, all pets must be contained away from the event area. It is at the discretion of a performer if they choose to approach an animal.

Damage: We understand that accidents happen, however, the client may be held responsible for excessive damage sustained to costumes and property of The Wonderland Works Company LLC during the Client's event. The cost to replace/repair damaged/broken costumes or materials will be billed to the Client.

Smoke: The costumes and property of The Wonderland Works Company LLC are valuable and are not to be exposed to smoke of any kind. This includes smoke from incense, electronic cigarettes, vape pens, and fire pits.

Location: Proper accommodations will be provided to the Performer. If rain occurs and the event has been scheduled outdoors, it is the responsibility of the Client to arrange for an indoor event, or appropriate and complete cover for the performer(s), or the entertainment will be canceled by the company without refund. A chair for each Performer is required to be provided by the client. The client is responsible for providing adequate parking for the contracted performers.

Allergies: Client must inform The Wonderland Works Company LLC of any known allergies to food or products such as nail polish, latex, acrylics, temporary tattoos, body glue, glitter or face paints prior to the event. Client understands that The Wonderland Works Company LLC and the performer(s) are not responsible for any injuries or allergic reactions that occur at your event.

Photo Release: Unless otherwise specifically specified, any photos taken are hereby signed as released to be used by The Wonderland Works Company LLC for website, social media, and promotional use. Please tag us on Facebook and share to our page any photos of your event! www.facebook.com/WonderlandWorksCompany

Liability: The Client agrees to hold and keep harmless The Wonderland Works Company LLC and its Performers from any and all property damages and/or bodily injury damage caused by the Client’s guests. Client agrees to not hold The Wonderland Works Company LLC responsible for inclement weather or other Acts of the Universe that may cause cancellation of the event.

Force Majeure: please see above policy under “Matters of Money” as we have listed this clause with our cancellation policy.

Safety: Our performers are trained to keep the safety of your guests in mind at all times. If ever there is a situation where the performer(s) feels unsafe, they will address the issue with the client. If the issue is not resolved, the performer has the right to leave the unsafe environment at their own discretion. Payment is not refundable if a performer leaves due to feeling unsafe.

Disclaimer: We do not represent Disney, Marvel, DC Comics, Warner Brothers, Lucas Film, or any company other than The Wonderland Works Company. Our characters are inspired by a variety of works, ideas, and literatures and are parody creations. Any resemblance to nationally known copyrighted characters is strictly incidental and unintentional. If you have any questions regarding this issue, we encourage you to contact us. Should you have the need for a licensed character at your event, we encourage you to contact the company/copyright holders for your specific desired character.